Subject: Response to Your Feedback on Product Quality

Dear [Customer’s Name],

Thank you for taking the time to share your feedback regarding your recent purchase. We sincerely regret that the quality of the product did not meet your expectations. At [Company Name], we take great pride in the quality of our products, and it is disheartening to hear that your experience did not reflect our usual high standards.

We understand your frustration and would like to assure you that we are committed to addressing this issue. To better assist you, we kindly request more details about the specific concerns you encountered with the product. This will help us investigate the matter further and ensure that corrective measures are taken.

In the meantime, we would be happy to offer you a resolution. Depending on your preference, we can assist with a return, exchange, or a partial refund for the product. Please let us know the option that best suits your needs.

Your satisfaction is important to us, and we would appreciate the opportunity to resolve this matter promptly. Should you have any further questions or require additional assistance, please do not hesitate to reach out directly to our customer support team at [Contact Information].

Thank you again for your valuable feedback, and we look forward to addressing your concerns.

Warm regards,
[Your Name]
[Your Position]
[Company Name]
[Contact Information]