Certainly! Below is a formal response, following the APA format, to a customer who had a negative experience with a product titled **”Premium Smartwatch”**. This response is structured as per APA guidelines, focusing on clarity, professionalism, and precision.

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**Title Page:**

**Customer Response to Negative Experience with Premium Smartwatch**
Customer Service Department
Company Name
Date

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**Abstract**
This letter addresses a customer’s negative experience with the **Premium Smartwatch**. The response aims to acknowledge the customer’s concerns, offer solutions, and provide steps to improve the customer experience. The company seeks to resolve the issue promptly and maintain customer trust and satisfaction.

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**Introduction**
At [Company Name], we place great emphasis on providing quality products and excellent customer service. We regret that your experience with our **Premium Smartwatch** did not meet your expectations. Customer feedback is vital for improving our products and services. This letter outlines our response to the issue you encountered and the steps we will take to rectify the situation.

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**Method**
In response to your complaint, we have carefully reviewed the details of your concern regarding the **Premium Smartwatch**. Our team has evaluated the product’s functionality, warranty, and customer service interactions. Based on the information provided, we propose the following steps to address the situation:

1. **Product Evaluation**: We will initiate a full technical review of the product to identify any potential manufacturing defects.
2. **Refund or Replacement**: We will offer you a replacement or refund for the **Premium Smartwatch**, in accordance with our return and warranty policies.
3. **Customer Support**: Our customer support team will be available to guide you through the return process and assist you with any further concerns you may have.

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**Results**
Upon reviewing your case, we have identified the possibility of a defect in the specific batch of **Premium Smartwatches** you purchased. To resolve this issue, we are prepared to issue a full refund or provide a new unit with no additional charges. We are committed to ensuring that your issue is resolved in a timely and satisfactory manner.

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**Discussion**
We understand the frustration that comes with receiving a product that does not perform as expected. Our team deeply values your feedback, as it helps us ensure that we deliver high-quality products. We are actively working to improve the performance and quality control of the **Premium Smartwatch**. We hope that by resolving your current issue, we can restore your confidence in our brand.

If you decide to proceed with a return or exchange, please contact our customer support team at [support email] or [phone number]. Our representatives will provide step-by-step instructions to ensure a smooth process.

We appreciate your patience and understanding as we work to resolve this matter. We are committed to making this right and ensuring that your future experiences with our products are positive.

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**References**
Company Name. (Year). **Customer service policies**. Retrieved from [URL]
Company Name. (Year). **Product warranty and return policy**. Retrieved from [URL]

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This response adheres to APA style and focuses on providing a structured, professional, and solution-oriented communication to the customer. The goal is to acknowledge the issue, offer a resolution, and maintain a positive customer relationship.