Let’s assume the issue is related to a **shipping delay** that has affected customers’ orders for a popular product. Here’s a statement addressing the situation:

—

**A Message from [Brand Name] Regarding Shipping Delays**

Dear [Brand Name] Family,

We understand how important it is to receive your order on time, and we deeply regret the delays some of you have experienced in receiving your recent purchases. Please know that we are working tirelessly with our logistics partners to resolve these issues as quickly as possible.

Your satisfaction is our top priority, and we are committed to ensuring that every order reaches you safely and as quickly as possible. As a token of appreciation for your patience and understanding, we’re offering a **10% discount on your next purchase**. Simply use the code **THANKYOU10** at checkout.

We sincerely apologize for any inconvenience this may have caused and are grateful for your continued support. Thank you for being a part of the [Brand Name] family. We are here for you, and we promise to keep improving to serve you better.

With gratitude,
The [Brand Name] Team

—

This statement is crafted to be transparent, empathetic, and solution-oriented. It acknowledges the issue, reassures customers that action is being taken, and offers a gesture of goodwill (the discount) to retain customer trust and loyalty.